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Disability Website Accessibility

The University of North Florida is committed to making our website accessible to all readers. The information provided on our website is continuously changing. If you have any questions about disability web accessibility, please contact (904) 620-2870. Otherwise, please contact the ITS help desk for any other web access problems. The help desk can be contacted via email at or by phone at (904) 620-HELP.

For Individuals with Disabilities to Report Inaccessible Online Content

If you need to request access to online information or functionality that is currently inaccessible for individuals with disabilities on the site, currently maintained using the Ektron content management system, please contact Web and Digital Services at during business hours Monday - Friday, 8:00 a.m. to 5:00 p.m. An expedient repair and resolution of the accessibility issue will be completed.

When contacting UNF's webmaster, please provide the URL for the webpage and summarize the problem you are experiencing with web accessibility as precisely as possible. If possible, please identify the assistive technology device you are using to access the webpage. You can include any other documentation with your email that you ascertain will assist us with finding a solution for your web accessibility issue.

As we continue to work towards making our web pages accessible to all the individuals who visit or use our website information, we thank you for assisting us in improving web accessibility.

Anyone else needing assistance, please contact the ITS help desk for any other web access problems. The help desk can be contacted via email at or by phone at (904) 620-HELP.

ADA Web Accessibility Complaints

Any person desiring to file a complaint of discrimination on the basis of disability about ADA website accessibility issues, or any other basis protected by law, ordinance, or university regulation or policy, may contact the Director, Office of Equal Opportunity and Inclusion. The Office of Equal Opportunity and Inclusion, University of North Florida, is located at J. J. Daniel Hall, Suite 1201, 1 UNF Drive, Jacksonville, Florida 32224-7699, or call (904) 620-2507 Voice & TDD and (904) 620-1004 Fax or via 711 Florida Relay for persons who are deaf or hard of hearing or those with speech impairments and/or limitations.

UNF ADA Web Accessibility Statement

Mission: UNF Aims to Meet ADA Web Compliance at WCAG 2.1 Levels A and AA.

UNF Goal

Our goal is to promote an ADA accessible web environment for our users to help ensure that as broad a population as possible may access and benefit from our services. For web content published by the University of North Florida, it is our goal to comply with WCAG 2.1 level A and AA success criteria. Documents and archived web content on UNF's web pages will not be required to be accessible immediately. Electronic accessibility is not a one-time effort. We aim to fuse into every internet technology and purchase of technology products accessibility compliance. It is an on-going effort which will require collaboration with all departments, continuous work, and support to balance the academic and administrative needs with the constraints of available resources. Continuity is imperative for success. The Web Content Accessibility Guidelines (WCAG) is a detailed guide for creating accessible web content.

Web Accessibility and the Law

"The Americans with Disabilities Act (ADA), Pub. L. No. 101-336, 104 Stat. 327, codified at 42 U.S.C. § 12101, et seq., prohibits state and local governments, and privately-owned "places of public accommodation" from discriminating against individuals with disabilities. 42 U.S.C. § 12182(a). Department of Justice regulations implementing the statute requires that: A public accommodation shall take those steps that may be necessary to ensure that no individual with a disability is excluded, denied services, segregated or otherwise treated differently than other individuals because of the absence of auxiliary aids and services, unless the public accommodation can demonstrate that taking those steps would fundamentally alter the nature of the goods, services, facilities, privileges, advantages, or accommodations being offered or would result in an undue burden, i.e., significant difficulty or expense." 28 C.F.R. § 36.303. uses the term "places of public accommodation," typically it would appear that the statute was written primarily with physical locations in mind. The U.S. Department of Justice's Office of Civil Rights ruled that these provisions applied equally to Internet websites and concluded that Section 504 of the Rehabilitation Act of 1973 (pdf), codified at 29 U.S.C. § 794-which prohibits discrimination on the basis of disability in federally-funded educational programs and activities-applies to university websites. Thus, UNF is mandated to comply with these laws.

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